Official Documentation
Documentation
Documentation
Centre VOCALIS AI
Authoritative guides, API references, integrations and tutorials to deploy and optimise your B2B AI voice agent with complete autonomy.
🔍
27 guides available
40+ languages supported
API REST & Webhooks
GDPR & CCPA compliant
01
Quick start
Build and test your AI voice agent in under 30 minutes.
Create your AI agent
Configure your first voice agent in less than 30 minutes, step by step.
Read the guide →
Set the opening message
Craft the perfect greeting for an outstanding first impression.
Read the guide →
Configure audio fillers
Manage natural pauses for fluid, professional conversations.
Read the guide →
Test your AI agent
Real-time testing interface before production deployment.
Read the guide →
02
Campaigns & Leads
Launch outbound calling campaigns and manage your pipeline.
Create a lead campaign
Run large-scale automated outbound calling campaigns.
Read the guide →
Import leads
Import prospects via CSV or direct CRM integration in a few clicks.
Read the guide →
Lead management
Complete tracking, qualification and history for every prospect.
Read the guide →
Campaign overview
Centralised dashboard for all active and archived campaigns.
Read the guide →
03
Telephony
Manage numbers and connect your telephony infrastructure.
Purchase a phone number
Manage dedicated numbers directly from the VOCALIS dashboard.
Read the guide →
Country codes
Configure international prefixes for global calling.
Read the guide →
Number types
Local, mobile, geographic or virtual numbers — selection guide.
Read the guide →
PBX / VoIP / SIP
Connect your existing telephony infrastructure via SIP trunk.
Read the guide →
04
Agent Settings
Fine-tune prompts, voice, language and behaviour for optimal performance.
Prompt editor
Write and optimise instructions for natural, high-conversion conversations.
Read the guide →
Prompt best practices
Proven methods and frameworks for high-performance AI prompts.
Read the guide →
Language & Accent
40+ languages with regional accents and fully customisable voices.
Read the guide →
Interruptions & Voice sensitivity
Configure real-time interruption handling and speech detection.
Read the guide →
Voice & Responses
Adjust timbre, speaking rate and conversational style.
Read the guide →
Voice cloning
Clone a human voice to give your agent a unique vocal identity.
Read the guide →
05
Integrations & API
Connect VOCALIS to your stack: CRM, webhooks, flow builder and scheduling.
Webhook & API
Connect VOCALIS to your tools via documented REST API and webhooks.
Read the guide →
Mid-call tools
Trigger actions during calls: CRM updates, SMS and email automation.
Read the guide →
Flow Builder
Design complex call scenarios visually with zero code.
Read the guide →
Cal.com / Calendly troubleshooting
Resolve common issues with automated appointment booking.
Read the guide →
GoHighLevel appointments
Native GoHighLevel integration for frictionless booking.
Read the guide →
06
Quality & Analytics
Measure, analyse and continuously improve agent performance.
Call quality
Real-time metrics: audio clarity, latency and customer satisfaction.
Read the guide →
Dashboard
Centralised, interactive view of all KPIs and performance data.
Read the guide →
Prompt system
Advanced architecture and hierarchical prompt management.
Read the guide →
Available automations
Catalogue of use cases and automations powered by VOCALIS AI.
Read the guide →
07
Compliance & Security
Legal framework, GDPR/CCPA, data retention and terms of service.
GDPR & Privacy
Complete legal framework, personal data processing and DPA available.
Read the guide →
Data retention policy
Regulatory retention periods and secure data deletion procedures.
Read the guide →
Terms of service
General terms and conditions for the VOCALIS AI platform.
Read the guide →
Legal notice
Legal information, publisher details and responsible party.
Read the guide →
Can’t find what you’re looking for?
Our expert team responds within 24 business hours.
Live demos available for guided onboarding.