E-commerce & Retail
E-commerce & Customer Support
VOCALIS AI for e-commerce & customer support: 24/7 appointment booking, lead qualification, emotional intelligence, GDPR & CCPA compliant.
Vocalis AI Agent
E-commerce & Retail
The problem
Why you lose customers without an AI agent
Every unanswered call, every uncontacted lead, every language barrier is a lost opportunity. The Vocalis agent eliminates them all.
🛒 Unrecovered cart abandonment
65 % of e-commerce carts are abandoned. Without follow-up within the hour, the sale is lost for good.
📞 Overloaded support teams
Your support team spends 80 % of its time on repetitive queries (order tracking, returns, refunds). AI handles it all.
🔄 Complex returns & refunds
The return process is slow and frustrating. The AI guides customers step-by-step, reduces friction and protects the relationship.
🌍 International customers
Your buyers come from across Europe and the world. The agent replies in their language while respecting local policies.
💰 Missed upsell at checkout
Complementary products, extended warranties and shipping insurance are only offered when configured. The AI proposes them every time.
📊 Negative post-delivery NPS
An unmanaged delivery delay equals a 1-star review. The AI proactively contacts customers on anomalies and turns the situation around.
Features
What the Vocalis agent does for you
An AI trained on your sector, connected to your tools, available at all times.
Abandoned cart recovery
Follow-up within 15 minutes with a personalised offer. Average recovery rate: 25 %.
24/7 level-1 support
Order tracking, returns and refunds handled automatically. Escalation to level 2 when required.
Simplified returns process
Step-by-step customer guidance, return label generation, refund confirmation.
Contextual upsell & cross-sell
Product recommendations based on purchase history and current cart.
Multilingual — European markets
Support in English, French, German, Spanish, Italian, Dutch and more.
Post-delivery proactivity
Automatic contact on delays or delivery issues before the customer complains.
FAQ
Your questions about the Vocalis AI agent
Can the agent recover abandoned carts?
Yes. The agent detects abandonment (via webhook on your e-commerce platform) and contacts the customer within 15 minutes by SMS or email with a personalised offer when configured. Average recovery rate: 25 %.
Does it handle returns and refunds?
Yes. The agent guides the customer through the return procedure, generates the label, confirms receipt and processes the refund. Connected to your OMS (Shopify, WooCommerce, Prestashop, Magento, Salesforce Commerce).
Which e-commerce platforms do you integrate with?
Shopify, WooCommerce, Prestashop, Magento, Salesforce Commerce Cloud, BigCommerce, and any platform with a REST API. Integration is included in the standard deployment.
Other sectors we serve
The Vocalis agent adapts to the vocabulary and workflows of each profession.
Ready to never miss another customer call?
Free 30-min audit · 72-hour setup · No commitment
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