E-commerce & Retail
E-commerce & after-sales service
VOCALIS AI adapted to e-commerce & after-sales service: 24/7 appointment booking, qualification, emotional intelligence, GDPR.
Vocalis AI Agent
E-commerce & Retail
The problem
Why you lose customers without an AI agent
Every unanswered call, every unfollowed lead, every language barrier — it's a wasted opportunity. Agent Vocalis eliminates them.
🛒 Cart abandonments not restarted
65% of e-commerce shopping carts are abandoned. Without follow-up within the hour, the sale is permanently lost.
📞 Overwhelmed after-sales service
Your after-sales service team spends 80% of its time on repetitive questions (package tracking, returns, refunds). AI manages all of this.
🔄 Complex returns and refunds
The return process is long and frustrating. AI guides the customer step by step, reduces friction and preserves the relationship.
🌍 International customers
Your buyers come from all over Europe and the world. The agent responds in their language, with your local policies.
💰 Failed upsell on order
The complementary product, the extended warranty, the transport insurance — offered only if configured. The AI systematically offers them.
📊 Negative NPS post-delivery
An unmanaged delivery delay = 1 star review. The AI proactively contacts in the event of an anomaly and reverses the situation.
Features
What the Vocalis agent does for you
An AI trained in your sector, connected to your tools, available in all circumstances.
Abandoned cart recovery
Follow-up within 15 minutes with personalized offer. Average recovery rate: 25%.
24/7 after-sales service level 1
Order tracking, returns, refunds — managed automatically. Level 2 climbing so complex.
Simplified returns process
Step-by-step customer guidance, return label generation, refund confirmation.
Contextual upsell and cross-sell
Product recommendations based on history and current cart.
Multilingual — European markets
Support in French, English, German, Spanish, Italian, Dutch and more.
Post-delivery proactivity
Automatic contact in the event of a delivery delay or anomaly, before the customer makes a complaint.
FAQs
Your questions about the Vocalis AI agent
Can the agent recover abandoned carts?
Yes. The agent detects the abandonment (via webhook on your e-commerce platform) and contacts the customer within 15 minutes by SMS or email, with a personalized offer if defined. Average recovery rate: 25%.
Does it handle returns and refunds?
Yes. The agent guides the customer through the return procedure, generates the label, confirms receipt and refund. Connected to your OMS (Shopify, WooCommerce, Prestashop, Magento, Salesforce Commerce).
Which e-commerce platforms do you integrate?
Shopify, WooCommerce, Prestashop, Magento, Salesforce Commerce Cloud, BigCommerce, and any platform with REST API. The integration is included in the standard deployment.
Other sectors we serve
The Vocalis agent adapts to the vocabulary and workflows of each profession.
Ready to never miss a customer call again?
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