Troubleshooting — Lead Management with the VOCALIS AI Agent
CSV import failed, variables not injected, leads blocked in progress.
Solutions to common problems
My CSV import failed or the data is incorrect
Verify that your CSV file is encoded in UTF-8. The "phone" column must be present and in international format (e.g., +33612345678). Avoid spaces or special characters in column headers. Test with a 5-10 row file before importing a full list.
The lead variables are not injected into the prompt
Verify that the variable names in your CSV file exactly match the variables referenced in your prompt (case-sensitive). The correct syntax is {{variable_name}} . Test the injection via a test call with the relevant lead.
Some leads are stuck in "in progress" status
A call may remain "in progress" if the connection was interrupted unexpectedly. Wait a few minutes—the platform automatically updates orphaned statuses. If the problem persists, pause and restart the campaign.
Updating leads via API is not working
Verify your API token and that you are using the correct endpoint. The status must be an accepted value. Consult the complete API documentation in your dashboard for details on accepted parameters.
