AI Assistants
Initial Message & Audio
Your agent's first sentence: key to the user experience.
The initial message is the very first sentence your agent says as soon as the call is answered. For incoming calls, it's the equivalent of the telephone greeting.
Examples of initial messages
| Agent type | Opening message |
|---|---|
| Customer support | "Hello, thank you for calling [Company]. How can I help you today?" |
| Outgoing Sales Agent | "Hello, I am [Name] from [Company]. I am contacting you regarding [offer]. Do you have a few minutes?" |
| Appointment booking | "Hello! I'm calling to confirm or schedule your appointment. Is now a good time?" |
| Recovery | "Hello [First Name], I am contacting you on behalf of [Company] regarding your case. Can you confirm your identity?" |
outbound calls , the initial message must be impactful and engaging — you have 3 seconds to capture attention before the prospect hangs up.
Filler audio
During short processing times, the platform can insert natural transition sounds ("uh...", "let's see...") to avoid awkward silences.
