Troubleshooting — VOCALIS AI Behavior
Addressing behavioral, language, and instruction-following issues.
Solutions to common problems
The officer is not following my instructions
Ensure your prompt is clear and unambiguous. Conflicting instructions lead to unpredictable behavior. Rephrase them in short, direct sentences. Test each change with the test chat before deployment.
The agent is giving incorrect information
Add a knowledge base with your exact data. In the prompt, explicitly state: "Only answer using information provided in your knowledge base. If in doubt, say so and offer to transfer the question to a human."
The officer stops mid-sentence
This may be due to excessive sensitivity to interruptions. Reduce the sensitivity in the assistant's settings. Also, check that your network connection is stable.
The agent responds in the wrong language
Explicitly specify the language in the system prompt: "Always reply in French, regardless of the language used by the other party." If you want multilingual support, enable code-switching in the language settings.
