AI & Design
interruption handling & voice sensitivity of the VOCALIS AI Agent
Configure how your agent reacts when the caller interrupts them.
Interruption management determines how your agent reacts when the other party is speaking while the AI is responding.
Sensitivity modes
| Sensitivity | Behavior | Recommended use |
|---|---|---|
| Low | The officer ignores the short interruptions and continues talking | Long scripts, presentations, information to be delivered completely |
| Average | The agent stops if the interruption is significant | General use, balanced conversations |
| High | The officer stops at the slightest sound from the person on the other end | Highly interactive conversations, responsive customer support |
For sales calls, medium to high sensitivity is recommended — the prospect should be able to participate without frustration.
