Troubleshooting
Troubleshooting — Web Widget Integration with the VOCALIS AI Agent
Widget not displayed, agent silent, form data not transmitted.
Solutions to common problems
The widget is not displaying on my site
Verify that the JavaScript snippet is correctly placed before the `<head>` tag . Check your browser's developer console for JavaScript errors. Ensure your domain is not blocked by restrictive CSP rules.
The agent is not responding in the chat widget
Verify that the assistant assigned to the widget is active and correctly configured. Test the assistant via the dashboard chat test to isolate whether the problem originates from the assistant or the widget. Check your available credit balance.
The data from the pre-widget form is not transmitted
Verify that the form field names exactly match the variables configured in the widget. Follow the variable passing format specified in the widget documentation available in your dashboard.
