Flow Builder
Design structured conversation scenarios in the form of a decision tree.
The Flow Builder is a visual tool for designing structured conversation scenarios in the form of a decision tree. It complements the prompt system for use cases requiring precise navigation logic.
When to use the Flow Builder?
📋 Strict qualification
When you need to ask questions in a specific order and connect the call according to the answers.
📜 Regulated scripts
Sectors such as finance, insurance or debt collection where conversational steps are mandatory.
🔀 Conditional Logic
When different answers require radically different courses of action.
🎓 Training & Surveys
Guided questionnaires or satisfaction surveys with conditional paths.
Functioning
Each node in the flow represents a stage of the conversation: a question asked, a condition evaluated, or an action triggered. The branches define what happens depending on the speaker's response.
The Flow Builder and the prompt system work in a complementary fashion. The flow structures the scenario, while the prompt manages personality and unforeseen situations.
