AI Assistants
What is an AI assistant ?
Understanding the components and uses of an AI voice agent on Vocalis.pro.
An AI assistant (sometimes called an "agent") is your fully configurable, automated voice interlocutor, capable of conversing with customers or prospects over the phone. It can be used for incoming calls or automated outbound calls.
Why use an AI assistant?
⏰ Automate repetitive interactions
FAQ, appointment scheduling, lead qualification — the agent manages everything without human intervention.
👥 Lighten the load on your team
Free your employees from low-value calls so they can focus on complex situations.
📊 Scalability without recruitment
An assistant handles dozens of simultaneous calls — impossible with human agents at the same cost.
🎛️ Total customization
Each assistant is unique: personality, voice, business knowledge, conversation rules and tools.
Components of an assistant
| Component | Role |
|---|---|
| Prompt system | Central instructions that define the agent's behavior, tone, and rules. |
| Initial message | First sentence spoken by the AI when picking up the line (critical for incoming calls). |
| Voice settings | Choice of voice, TTS engine, speed and expressiveness. |
| Tools (optional) | Call transfer, appointment scheduling, call ending, DTMF, custom APIs. |
| Knowledge base | Reference documents that the agent can consult during the conversation. |
| Voice mode | Pipeline, Speech-to-Speech or Dualplex — depending on the priority between quality and latency. |
