AI Assistants
VOCALIS AI Tools & Features
Transfer, appointment booking, DTMF, API: enhance your agent's capabilities.
These tools enhance your agent's capabilities beyond simple conversation. They allow for triggering concrete actions during or after a call.
Tools available
| Tool | Function | Use Cases |
|---|---|---|
| Call transfer | Transfers the caller to a human number or department | Hot sales leads, support escalations, complex situations |
| Appointment booking | Check availability and book a time slot automatically | Scheduling of consultations, demos, sales reminders |
| DTMF / Keyboard keys | Allows the agent to press keys (0-9, *, #) when navigating IVRs | Access to automated telephone systems, external IVR |
| Post-appeal actions | Triggers workflows after the call ends | CRM update, email sending, Slack notification, Google Sheets log |
| Custom API | Calls an external endpoint during the conversation | Stock check, customer data retrieval, availability |
The tools can be combined . For example, the agent can first call an API to check availability, then schedule an appointment, and finally transfer to a human if necessary.
