Can it qualify an auto claim at night?

Yes, 24/7 on-call: collects critical information, creates the claims file, transfers to the on-call expert in case of emergency.

AI Agent for Banking & Insurance — GDPR Compliant VOCALIS AI

Sophie L.

I need to see the complete HTML to translate it properly. The content you've shared appears to start mid-way through a CSS block and cuts off abruptly. Could you please share the **complete HTML file** from the `` declaration to the closing `` tag? That said, I'll translate the visible text portions I can see in the fragment you've provided: From what's visible, here are the text elements I can identify to translate: - `alt="Vocalis"` → stays as "Vocalis" (brand name) - `aria-label="Langue"` → `aria-label="Language"` - `🌐 FR ▾` → `🌐 EN ▾` - `Se connecter` → `Log in` **Please provide the full HTML** so I can return the complete translated file as requested. The fragment you shared is missing: - The `` section start (``, ``, ``, ``, etc.) - The majority of the `<body>` content - The footer content - The closing tags Once you paste the full HTML, I'll return the complete translated version following all your rules strictly.ref="https://app.vocalis.pro/" target="_blank" rel="noopener" class="nav-outline">Sign up</a> <a href="#demo" data-vc-open-demo class="nav-cta">Book a demo</a> </nav> <button class="hamburger" id="hamburger" aria-label="Menu" aria-expanded="false"> <span></span><span></span><span></span> </button> </div> </header> <script>(()=>{const h=document.getElementById("hamburger"),m=document.getElementById("navMenu");h&&h.addEventListener("click",()=>{const o=m.classList.toggle("open");h.classList.toggle("open");h.setAttribute("aria-expanded",o)});document.querySelectorAll(".lang-btn").forEach(b=>b.addEventListener("click",e=>{e.preventDefault();b.parentElement.classList.toggle("open")}));document.addEventListener("click",e=>{if(!e.target.closest(".lang-switch"))document.querySelectorAll(".lang-switch.open").forEach(el=>el.classList.remove("open"))})})();</script> <nav class="breadcrumb" aria-label="Breadcrumb"><div class="wrap"><a href="/">Home</a><span class="sep">›</span><a href="/secteurs.html">Sectors</a><span class="sep">›</span><span class="current">Banking & insurance</span></div></nav> <section class="hero"><div class="wrap"><div class="hero-grid"> <div> <div class="eyebrow">Banking, Insurance, Finance</div> <h1>AI agent for <span>banking and insurance</span></h1> <p class="hero-sub">An AI voice agent designed for finance: 24/7 claims qualification, automated KYC, contract information, CNIL and DGCCRF compliance. Encrypted, traceable, auditable.</p> <div class="hero-cta"> <a class="btn-primary" href="#demo" data-vc-open-demo>Book a demo</a> <a class="btn-outline" href="#use-case">Discover the use case</a> </div> <div class="hero-trust"> <span class="stars">★★★★★</span> <span>4.9/5 — +250 companies equipped</span> </div> <div class="author-line"> Written by the VOCALIS AI team · Validated by Laurent Duplat, Director of Publication VOCALIS AI · Based on deployment at +250 companies since 2023. </div> </div> <div class="hero-visual"><svg class="hero-illus" viewBox="0 0 440 420" xmlns="http://www.w3.org/2000/svg" role="img" aria-label="AI voice agent illustration"> <defs> <linearGradient id="hgrad" x1="0" y1="0" x2="1" y2="1"> <stop offset="0%" stop-color="#AD7D4E"/><stop offset="100%" stop-color="#8B5E2F"/> </linearGradient> <radialGradient id="hbg"><stop offset="0%" stop-color="rgba(173,125,78,.28)"/><stop offset="100%" stop-color="rgba(173,125,78,0)"/></radialGradient> </defs> <circle cx="220" cy="210" r="180" fill="url(#hbg)"/> <g opacity=".45"> <circle cx="220" cy="210" r="145" stroke="rgba(173,125,78,.35)" stroke-width="1" fill="none" stroke-dasharray="4 6"/> <circle cx="220" cy="210" r="115" stroke="rgba(173,125,78,.5)" stroke-width="1" fill="none" stroke-dasharray="4 6"/> </g> <rect x="155" y="90" width="130" height="240" rx="22" fill="#0a0f2e" stroke="url(#hgrad)" stroke-width="3"/> <rect x="168" y="108" width="104" height="184" rx="12" fill="#060b20"/> <circle cx="220" cy="310" r="8" fill="rgba(173,125,78,.4)"/> <g transform="translate(178 120)"> <rect x="0" y="0" width="84" height="18" rx="9" fill="rgba(34,197,94,.15)" stroke="#22c55e" stroke-width="1"/> <circle cx="10" cy="9" r="3" fill="#22c55e"/> <text x="18" y="13" fill="#22c55e" font-size="9" font-family="Lato" font-weight="700">AI ONLINE</text> </g> <g transform="translate(178 148)"> <rect x="0" y="0" width="84" height="28" rx="6" fill="rgba(255,255,255,.05)"/> <rect x="6" y="10" width="60" height="4" rx="2" fill="rgba(173,125,78,.6)"/> <rect x="6" y="18" width="40" height="3" rx="1.5" fill="rgba(255,255,255,.25)"/> </g> <g transform="translate(178 184)"> <rect x="0" y="0" width="84" height="28" rx="6" fill="rgba(255,255,255,.05)"/> <rect x="6" y="10" width="48" height="4" rx="2" fill="rgba(173,125,78,.6)"/> <rect x="6" y="18" width="30" height="3" rx="1.5" fill="rgba(255,255,255,.25)"/> </g> <g transform="translate(178 220)"> <rect x="0" y="0" width="84" height="28" rx="6" fill="rgba(173,125,78,.12)" stroke="rgba(173,125,78,.4)"/> <rect x="6" y="10" width="52" height="4" rx="2" fill="#AD7D4E"/> <rect x="6" y="18" width="36" height="3" rx="1.5" fill="rgba(173,125,78,.5)"/> </g> <g stroke="url(#hgrad)" stroke-width="2" fill="none" stroke-linecap="round" opacity=".7"> <path d="M 110 210 Q 85 190 90 170"/> <path d="M 95 230 Q 70 210 65 180"/> <path d="M 330 210 Q 355 190 350 170"/> <path d="M 345 230 Q 370 210 375 180"/> </g> <g fill="#AD7D4E"> <circle cx="60" cy="170" r="4"/><circle cx="380" cy="170" r="4"/> <circle cx="85" cy="120" r="3"/><circle cx="355" cy="120" r="3"/> </g> </svg></div> </div></div></div></section> <section class="stats"><div class="wrap"><div class="stats-grid"><div><div class="stats-num">65%</div><div class="stats-lbl">Customers frustrated by waiting times</div><div class="stats-src">Source: <a href="https://www.accenture.com/us-en/industries/banking-index" target="_blank" rel="noopener">Accenture Banking</a></div></div><div><div class="stats-num">-48%</div><div class="stats-lbl">Claims processing time</div><div class="stats-src">Source: <a href="https://www.mckinsey.com/industries/financial-services/our-insights" target="_blank" rel="noopener">McKinsey Insurance</a></div></div><div><div class="stats-num">+33%</div><div class="stats-lbl">KYC completion rate</div><div class="stats-src">Source: <a href="https://www2.deloitte.com/global/en/industries/financial-services.html" target="_blank" rel="noopener">Deloitte Finance</a></div></div><div><div class="stats-num">24/7</div><div class="stats-lbl">Claims on-call coverage</div><div class="stats-src">Source: VOCALIS AI</div></div></div></div></section> <section><div class="wrap"><div class="section-title"><div class="eyebrow">Business pain points</div><h2>Finance constraints demand flawless AI</h2><p>Compliance, sensitivity, volume: VOCALIS AI checks all the boxes.</p></div><div class="pain-grid"><article class="pain"><div class="icn"><svg width="22" height="22" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M12 9v4"/><path d="M12 17h.01"/><path d="M10.29 3.86 1.82 18a2 2 0 0 0 1.71 3h16.94a2 2 0 0 0 1.71-3L13.71 3.86a2 2 0 0 0-3.42 0Z"/></svg></div><h3>Unmanageable call volumes at peak times</h3><p>Claims, contract information, KYC requests: your advisors are overwhelmed and customers are waiting.</p></article><article class="pain"><div class="icn"><svg width="22" height="22" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><circle cx="12" cy="12" r="10"/><polyline points="12 6 12 12 16 14"/></svg></div><h3>Time-consuming KYC</h3><p>Verifying a new customer's identity takes 20 minutes manually. AI does it in 4 minutes in a compliant manner.</p></article><article class="pain"><div class="icn"><svg width="22" height="22" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M22 11.08V12a10 10 0 1 1-5.93-9.14"/><polyline points="22ll="#AD7D4E" font-size="10" font-weight="700" text-anchor="middle">650</text><text x="304.0" y="45.6" fill="#AD7D4E" font-size="10" font-weight="700" text-anchor="middle">840</text><text x="380.0" y="20.2" fill="#AD7D4E" font-size="10" font-weight="700" text-anchor="middle">1050</text></svg></div><div class="chart"><h3>Taux de conformité appels (%)</h3><div class="src">Source : <a href="https://www.accenture.com/us-en/insights/banking" target="_blank" rel="noopener">Accenture Banking 2024</a></div><svg viewBox="0 0 420 168" xmlns="http://www.w3.org/2000/svg"><defs><linearGradient id="g3" x1="0" y1="0" x2="1" y2="0"><stop offset="0%" stop-color="#AD7D4E"/><stop offset="100%" stop-color="#c99666"/></linearGradient></defs><text x="0" y="24" fill="rgba(255,255,255,.68)" font-size="11" font-family="Lato">Humain</text><rect x="0" y="30" width="380" height="34" rx="6" fill="rgba(255,255,255,.05)"/><rect x="0" y="30" width="266" height="34" rx="6" fill="url(#g3)"/><text x="274" y="51.0" fill="#AD7D4E" font-size="12" font-weight="700" font-family="Montserrat">71%</text><text x="0" y="70" fill="rgba(255,255,255,.68)" font-size="11" font-family="Lato">VOCALIS AI</text><rect x="0" y="76" width="380" height="34" rx="6" fill="rgba(255,255,255,.05)"/><rect x="0" y="76" width="361" height="34" rx="6" fill="url(#g3)"/><text x="369" y="97.0" fill="#AD7D4E" font-size="12" font-weight="700" font-family="Montserrat">96%</text></svg></div></div></div></section> <section id="workflow"><div class="wrap"><div class="section-title"><div class="eyebrow">Processus</div><h2>Déploiement sécurisé en 4 étapes</h2><p>Un processus spécifiquement conçu pour les environnements régulés de la banque et de l'assurance.</p></div><div class="steps"><div class="step"><div class="step-num">01</div><div class="step-body"><h3>Audit conformité & cartographie</h3><p>Cartographie de vos flux d'appels, identification des zones à risque réglementaire, rapport de conformité initial.</p></div></div><div class="step"><div class="step-num">02</div><div class="step-body"><h3>Paramétrage & intégration CRM/cœur</h3><p>Connexion à votre core banking, IARD, CRM. Scripts validés par votre équipe conformité et juridique.</p></div></div><div class="step"><div class="step-num">03</div><div class="step-body"><h3>Pilote supervisé & ajustement</h3><p>Déploiement sur 10-20% du trafic, supervision humaine, ajustement des scripts et seuils de déclenchement.</p></div></div><div class="step"><div class="step-num">04</div><div class="step-body"><h3>Montée en charge & reporting</h3><p>Déploiement complet, tableau de bord conformité, reporting mensuel vers votre DPO et direction des risques.</p></div></div></div></div></section> <section id="faq"><div class="wrap"><div class="section-title"><div class="eyebrow">Questions fréquentes</div><h2>Ce que demandent les DSI et directeurs conformité</h2></div><div class="faq-list"><details><summary>L'IA peut-elle gérer un sinistre grave (corporel, décès) ?</summary><div class="faq-body"><p>Non. VOCALIS AI détecte les sinistres graves via des mots-clés et patterns conversationnels, et transfère immédiatement vers un expert humain. Aucune décision sensible n'est prise par l'IA.</p></div></details><details><summary>Comment les enregistrements sont-ils archivés ?</summary><div class="faq-body"><p>Tous les appels sont enregistrés, horodatés, chiffrés AES-256 et archivés sur infrastructure souveraine française. Durée de conservation paramétrable selon vos obligations légales.</p></div></details><details><summary>L'agent peut-il vendre un produit financier ?</summary><div class="faq-body"><p>VOCALIS AI peut qualifier un lead et orienter vers un conseiller humain, mais ne conclut pas de vente directe de produit financier réglementé. Conformément aux directives MiFID II et DDA.</p></div></details><details><summary>Quelle est la latence de réponse de l'agent ?</summary><div class="faq-body"><p>Moins de 800ms en P95 sur infrastructure dédiée. Les intégrations cœur bancaire sont bufférisées pour ne pas dégrader l'expérience client.</p></div></details><details><summary>Peut-on intégrer VOCALIS AI à notre SIEM ?</summary><div class="faq-body"><p>Oui. VOCALIS AI expose des logs structurés compatibles CEF/Syslog, intégrables dans Splunk, IBM QRadar, Microsoft Sentinel ou tout autre SIEM de votre SOC.</p></div></details></div></div></section> <section id="cta-section"><div class="wrap"><div class="cta-box"><div class="eyebrow">Banque & Assurance</div><h2>Prêt à déployer un agent IA conforme ?</h2><p>Audit de conformité offert pour tout projet banque-assurance qualifié. Réponse sous 24h.</p><a href="https://vocalis.pro/contact.html" class="btn">Demander l'audit conformité</a></div></div></section> <footer><div class="wrap"><div class="footer-grid"><div class="footer-col"><div class="footer-logo">vocalis</div><p>Agent vocal IA pour la banque et l'assurance. Conforme, audité, intégré.</p></div><div class="footer-col"><h4>Solutions</h4><ul><li><a href="https://vocalis.pro/banque-et-assurance.html">Banque & Assurance</a></li><li><a href="https://vocalis.pro/immobilier.html">Immobilier</a></li><li><a href="https://vocalis.pro/sante.html">Santé</a></li><li><a href="https://vocalis.pro/e-commerce.html">E-commerce</a></li></ul></div><div class="footer-col"><h4>Ressources</h4><ul><li><a href="https://vocalis.pro/blog.html">Blog</a></li><li><a href="https://vocalis.pro/faq.html">FAQ</a></li></ul></div><div class="footer-col"><h4>Légal</h4><ul><li><a href="https://vocalis.pro/mentions-legales.html">Mentions légales</a></li><li><a href="https://vocalis.pro/politique-de-confidentialite.html">Politique de confidentialité</a></li><li><a href="https://vocalis.pro/cgv.html">CGV</a></li></ul></div></div><div class="footer-bottom"><p>© 2025 vocalis.pro — Tous droits réservés</p></div></div></footer> 4 12 14.01 9 11.01"/></svg></div><h3>Unqualified out-of-hours claims</h3><p>A car accident at night, a leak on the weekend: without an AI on-call service, the customer waits until Monday morning.</p></article><article class="pain"><div class="icn"><svg width="22" height="22" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2"/><circle cx="9" cy="7" r="4"/><path d="M23 21v-2a4 4 0 0 0-3-3.87"/><path d="M16 3.13a4 4 0 0 1 0 7.75"/></svg></div><h3>CNIL and DGCCRF compliance</h3><p>Every call must be recorded, traced, and archived in compliance with GDPR and sector-specific frameworks.</p></article><article class="pain"><div class="icn"><svg width="22" height="22" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><line x1="12" y1="1" x2="12" y2="23"/><path d="M17 5H9.5a3.5 3.5 0 0 0 0 7h5a3.5 3.5 0 0 1 0 7H6"/></svg></div><h3>Regulated commercial prospecting</h3><p>Prospecting in banking and insurance is strictly regulated. The AI respects time slots, consents, and scripts.</p></article><article class="pain"><div class="icn"><svg width="22" height="22" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2"><path d="M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z"/></svg></div><h3>High operational costs</h3><p>Every human call is expensive. AI reduces this cost by 60 to 70% on routine tasks.</p></article></div></div></section> <section><div class="wrap"><div class="section-title"><div class="eyebrow">The VOCALIS AI solution</div><h2>How VOCALIS AI serves finance</h2><p>A banking and insurance AI voice agent, audited, traceable, and compliant with sector requirements.</p></div><div class="feat-grid"><article class="feat"><div class="feat-icn">01</div><div><h3>24/7 claims qualification</h3><p>Auto, home, health: the agent collects initial information, creates the file, and notifies the on-call expert if necessary.</p></div></article><article class="feat"><div class="feat-icn">02</div><div><h3>Compliant automated KYC</h3><p>Identity verification, document collection, validation via OCR. Complete file transmitted to your back-office.</p></div></article><article class="feat"><div class="feat-icn">03</div><div><h3>Precise contractual information</h3><p>The agent accesses the customer file, explains coverage, deductibles, and due dates. Zero hallucination on contractual elements.</p></div></article><article class="feat"><div class="feat-icn">04</div><div><h3>CNIL, RGPD, DGCCRF compliance</h3><p>Call recording, traced consents, legal archiving, dedicated DPO. Audited by an independent firm.</p></div></article><article class="feat"><div class="feat-icn">05</div><div><h3>Fraud detection & weak signals</h3><p>The agent analyzes conversational patterns to escalate potential fraud signals to your risk team.</p></div></article><article class="feat"><div class="feat-icn">06</div><div><h3>Core banking & P&C integration</h3><p>Sopra, Guidewire, Duck Creek, Prima Solutions, Cegedim Insurance Solutions. Secure API integrations.</p></div></article></div></div></section> <section id="use-case"><div class="wrap"><div class="section-title"><div class="eyebrow">Sector data</div><h2>Impact on financial performance</h2><p>Figures drawn from public studies by leading consulting firms and industry observatories.</p></div><div class="charts-grid"><div class="chart"><h3>Average claim processing time (min)</h3><div class="src">Source: <a href="https://www.mckinsey.com/industries/financial-services/our-insights" target="_blank" rel="noopener">McKinsey Insurance 2024</a></div><svg viewBox="0 0 420 168" xmlns="http://www.w3.org/2000/svg"><defs><linearGradient id="g1" x1="0" y1="0" x2="1" y2="0"><stop offset="0%" stop-color="#AD7D4E"/><stop offset="100%" stop-color="#c99666"/></linearGradient></defs><text x="0" y="24" fill="rgba(255,255,255,.68)" font-size="11" font-family="Lato">Human</text><rect x="0" y="30" width="380" height="34" rx="6" fill="rgba(255,255,255,.05)"/><rect x="0" y="30" width="256" height="34" rx="6" fill="url(#g1)"/><text x="264" y="51.0" fill="#AD7D4E" font-size="12" font-weight="700" font-family="Montserrat">32min</text><text x="0" y="70" fill="rgba(255,255,255,.68)" font-size="11" font-family="Lato">AI Qualif</text><rect x="0" y="76" width="380" height="34" rx="6" fill="rgba(255,255,255,.05)"/><rect x="0" y="76" width="112" height="34" rx="6" fill="url(#g1)"/><text x="120" y="97.0" fill="#AD7D4E" font-size="12" font-weight="700" font-family="Montserrat">14min</text><text x="0" y="116" fill="rgba(255,255,255,.68)" font-size="11" font-family="Lato">AI + Expert</text><rect x="0" y="122" width="380" height="34" rx="6" fill="rgba(255,255,255,.05)"/><rect x="0" y="122" width="88" height="34" rx="6" fill="url(#g1)"/><text x="96" y="143.0" fill="#AD7D4E" font-size="12" font-weight="700" font-family="Montserrat">11min</text></svg></div><div class="chart"><h3>KYC files processed per month</h3><div class="src">Source: <a href="https://www2.deloitte.com/global/en/industries/financial-services.html" target="_blank" rel="noopener">Deloitte Finance 2024</a></div><svg viewBox="0 0 380 180" xmlns="http://www.w3.org/2000/svg"><defs><linearGradient id="gf" x1="0" y1="0" x2="0" y2="1"><stop offset="0%" stop-color="#AD7D4E" stop-opacity=".35"/><stop offset="100%" stop-color="#AD7D4E" stop-opacity="0"/></linearGradient></defs><path d="M 0.0,137.1 L 76.0,120.5 L 152.0,100.2 L 228.0,78.5 L 304.0,55.6 L 380.0,30.2 L 380.0,165 L 0.0,165 Z" fill="url(#gf)"/><path d="M 0.0,137.1 L 76.0,120.5 L 152.0,100.2 L 228.0,78.5 L 304.0,55.6 L 380.0,30.2" stroke="#AD7D4E" stroke-width="2.5" fill="none" stroke-linecap="round"/><circle cx="0.0" cy="137.1" r="4" fill="#AD7D4E"/><circle cx="76.0" cy="120.5" r="4" fill="#AD7D4E"/><circle cx="152.0" cy="100.2" r="4" fill="#AD7D4E"/><circle cx="228.0" cy="78.5" r="4" fill="#AD7D4E"/><circle cx="304.0" cy="55.6" r="4" fill="#AD7D4E"/><circle cx="380.0" cy="30.2" r="4" fill="#AD7D4E"/><text x="0.0" y="178" fill="rgba(255,255,255,.55)" font-size="10" text-anchor="middle">M1</text><text x="76.0" y="178" fill="rgba(255,255,255,.55)" font-size="10" text-anchor="middle">M2</text><text x="152.0" y="178" fill="rgba(255,255,255,.55)" font-size="10" text-anchor="middle">M3</text><text x="228.0" y="178" fill="rgba(255,255,255,.55)" font-size="10" text-anchor="middle">M4</text><text x="304.0" y="178" fill="rgba(255,255,255,.55)" font-size="10" text-anchor="middle">M5</text><text x="380.0" y="178" fill="rgba(255,255,255,.55)" font-size="10" text-anchor="middle">M6</text><text x="0.0" y="127.1" fill="#AD7D4E" font-size="10" font-weight="700" text-anchor="middle">180</text><text x="76.0" y="110.5" fill="#AD7D4E" font-size="10" font-weight="700" text-anchor="middle">310</text><text x="152.0" y="90.2" fill="#AD7D4E" font-size="10" font-weight="700" text-anchor="middle">470</text><text x="228.0" y="68.5" fill="#AD7D4E" font-size="10" font-weight="700" text-anchor="middle">650</text><text x="304.0" y="45.6" fill="#AD7D4E" font-size="10" font-weight="700" text-anchor="middle">840</text><text x="380.0" y="20.2" fill="#AD7D4E" font-size="10" font-weight="700" text-anchor="middle">1050</text></svg></div><div class="chart"><h3>Call compliance rate (%)</h3><div class="src">Source: <a href="https://www.accenture.com/us-en/insights/banking" target="_blank" rel="noopener">Accenture Banking 2024</a></div><svg viewBox="0 0 420 168" xmlns="http://www.w3.org/2000/svg"><defs><linearGradient id="g3" x1="0" y1="0" x2="1" y2="0"><stop offset="0%" stop-color="#AD7D4E"/><stop offset="100%" stop-color="#c99666"/></linearGradient></defs><text x="0" y="24" fill="rgba(255,255,255,.68)" font-size="11" font-family="Lato">Human</text><rect x="0" y="30" width="380" height="34" rx="6" fill="rgba(255,255,255,.05)"/><rect x="0" y="30" width="266" height="34" rx="6" fill="url(#g3)"/><text x="274" y="51.0" fill="#AD7D4E" font-size="12" font-weight="700" font-family="Montserrat">71%</text><text x="0" y="70" fill="rgba(255,255,255,.68)" font-size="11" font-family="Lato">VOCALIS AI</text><rect x="0" y="76" width="380" height="34" rx="6" fill="rgba(255,255,255,.05)"/><rect x="0" y="76" width="361" height="34" rx="6" fill="url(#g3)"/><text x="369" y="97.0" fill="#AD7D4E" font-size="12" font-weight="700" font-family="Montserrat">96%</text></svg></div></div></div></section> <section id="workflow"><div class="wrap"><div class="section-title"><div class="eyebrow">Process</div><h2>Secure deployment in 4 steps</h2><p>A process specifically designed for regulated banking and insurance environments.</p></div><div class="steps"><div class="step"><div class="step-num">01</div><div class="step-body"><h3>Compliance audit & mapping</h3><p>Mapping of your call flows, identification of regulatory risk areas, initial compliance report.</p></div></div><div class="step"><div class="step-num">02</div><div class="step-body"><h3>Configuration & CRM/core integration</h3><p>Connection to your core banking, P&C, and CRM systems. Scripts validated by your compliance and legal team.</p></div></div><div class="step"><div class="step-num">03</div><div class="step-body"><h3>Supervised pilot & adjustment</h3><p>Deployment on 10-20% of traffic, human supervision, adjustment of scripts and trigger thresholds.</p></div></div><div class="step"><div class="step-num">04</div><div class="step-body"><h3>Scale-up & reporting</h3><p>Full deployment, compliance dashboard, monthly reporting to your DPO and risk management team.</p></div></div></div></div></section> <section id="faq"><div class="wrap"><div class="section-title"><div class="eyebrow">Frequently asked questions</div><h2>What CIOs and compliance directors ask</h2></div><div class="faq-list"><details><summary>Can AI handle a serious claim (bodily injury, death)?</summary><div class="faq-body"><p>No. VOCALIS AI detects serious claims via keywords and conversational patterns, and immediately transfers to a human expert. No sensitive decision is made by the AI.</p></div></details><details><summary>How are recordings archived?</summary><div class="faq-body"><p>All calls are recorded, timestamped, AES-256 encrypted and archived on French sovereign infrastructure. Retention period configurable according to your legal obligations.</p></div></details><details><summary>Can the agent sell a financial product?</summary><div class="faq-body"><p>VOCALIS AI can qualify a lead and direct to a human advisor, but does not complete direct sales of regulated financial products. In accordance with MiFID II and IDD directives.</p></div></details><details><summary>What is the agent's response latency?</summary><div class="faq-body"><p>Less than 800ms at P95 on dedicated infrastructure. Core banking integrations are buffered to avoid degrading the customer experience.</p></div></details><details><summary>Can VOCALIS AI be integrated with our SIEM?</summary><div class="faq-body"><p>Yes. VOCALIS AI exposes structured CEF/Syslog-compatible logs, integrable into Splunk, IBM QRadar, Microsoft Sentinel or any other SIEM in your SOC.</p></div></details></div></div></section> <section id="cta-section"><div class="wrap"><div class="cta-box"><div class="eyebrow">Banking & Insurance</div><h2>Ready to deploy a compliant AI agent?</h2><p>Free compliance audit for any qualified banking and insurance project. Response within 24h.</p><a href="https://vocalis.pro/contact.html" class="btn">Request the compliance audit</a></div></div></section> <footer><div class="wrap"><div class="footer-grid"><div class="footer-col"><div class="footer-logo">vocalis</div><p>AI voice agent for banking and insurance. Compliant, audited, integrated.</p></div><div class="footer-col"><h4>Solutions</h4><ul><li><a href="https://vocalis.pro/banque-et-assurance.html">Banking & Insurance</a></li><li><a href="https://vocalis.pro/immobilier.html">Real Estate</a></li><li><a href="https://vocalis.pro/sante.html">Healthcare</a></li><li><a href="https://vocalis.pro/e-commerce.html">E-commerce</a></li></ul></div><div class="footer-col"><h4>Resources</h4><ul><li><a href="https://vocalis.pro/blog.html">Blog</a></li><li><a href="https://vocalis.pro/faq.html">FAQ</a></li></ul></div><div class="footer-col"><h4>Legal</h4><ul><li><a href="https://vocalis.pro/mentions-legales.html">Legal notice</a></li><li><a href="https://vocalis.pro/politique-de-confidentialite.html">Privacy policy</a></li><li><a href="https://vocalis.pro/cgv.html">Terms of sale</a></li></ul></div></div><div class="footer-bottom"><p>© 2025 vocalis.pro — All rights reserved</p></div></div></footer>ll="#AD7D4E" font-size="10" font-weight="700" text-anchor="middle">640</text><text x="304.0" y="45.6" fill="#AD7D4E" font-size="10" font-weight="700" text-anchor="middle">820</text><text x="380.0" y="20.2" fill="#AD7D4E" font-size="10" font-weight="700" text-anchor="middle">1020</text></svg></div><div class="chart"><h3>Internal controls compliance</h3><div class="src">Source: <a href="https://www.accenture.com/us-en/industries/banking-index" target="_blank" rel="noopener">Accenture Banking</a></div><svg viewBox="0 0 180 180" xmlns="http://www.w3.org/2000/svg"><circle cx="90" cy="90" r="54" stroke="rgba(255,255,255,.08)" stroke-width="14" fill="none"/><circle cx="90" cy="90" r="54" stroke="#AD7D4E" stroke-width="14" fill="none" stroke-dasharray="339.3" stroke-dashoffset="3.4" transform="rotate(-90 90 90)" stroke-linecap="round"/><text x="90" y="92" text-anchor="middle" fill="#AD7D4E" font-size="32" font-weight="800" font-family="Montserrat">99%</text><text x="90" y="114" text-anchor="middle" fill="rgba(255,255,255,.72)" font-size="11" font-family="Lato">Audits passed</text></svg></div></div></div></section> <section><div class="wrap"><div class="section-title"><div class="eyebrow">What they say</div><h2>Compliance & customer directors who validate</h2><p>More than 250 companies equipped by VOCALIS AI since 2023.</p></div><div class="testi-grid"><article class="testi"><div class="testi-head"><div class="testi-avatar">HB</div><div><div class="testi-name">Hugues Bellamy</div><div class="testi-role">Claims Director, Valtis Assurance</div></div></div><div class="testi-stars" aria-label="5/5">★★★★★</div><p class="testi-text">« The AI on-call service divided our average claims handling time by 4. Our clients are reassured from the very first night. »</p></article><article class="testi"><div class="testi-head"><div class="testi-avatar">CN</div><div><div class="testi-name">Clarisse Nguyen</div><div class="testi-role">Compliance Manager, Heliora Banque</div></div></div><div class="testi-stars" aria-label="5/5">★★★★★</div><p class="testi-text">« Audited by Mazars: 0 non-compliance. Recording, traceability and consent are exemplary. »</p></article><article class="testi"><div class="testi-head"><div class="testi-avatar">SF</div><div><div class="testi-name">Stéphane Fauvet</div><div class="testi-role">CEO, Mutuelle Primea</div></div></div><div class="testi-stars" aria-label="5/5">★★★★★</div><p class="testi-text">« Our KYC files are processed in less than 5 minutes. Our advisors focus on wealth management advice, not data entry. »</p></article></div><div class="logos-band"><div class="logos-title">They trust us</div><div class="logos-grid"><div class="logo-chip"><span class="dot">A</span>Nexora</div><div class="logo-chip"><span class="dot">B</span>Heliora</div><div class="logo-chip"><span class="dot">C</span>Valtis</div><div class="logo-chip"><span class="dot">D</span>Obalia</div><div class="logo-chip"><span class="dot">E</span>Kenso</div><div class="logo-chip"><span class="dot">F</span>Primea</div></div></div></div></section> <section><div class="wrap"><div class="section-title"><div class="eyebrow">Sector expertise</div><h2>What consulting firms say</h2><p>The leading strategic consulting institutions confirm the impact of conversational AI on sector-specific professions.</p></div><div class="cit-grid"><article class="cit"><div class="cit-firm">McKinsey</div><p class="cit-quote">Conversational AI applied to insurance can reduce the operational cost of claims processing by 30 to 50%, while improving the customer experience as measured by NPS.</p><div class="cit-src">Public study — <a href="https://www.mckinsey.com/industries/financial-services/our-insights/insurance-2030-the-impact-of-ai-on-the-future-of-insurance" target="_blank" rel="noopener">McKinsey — Insurance 2030</a></div></article><article class="cit"><div class="cit-firm">Deloitte</div><p class="cit-quote">Banks that integrate GDPR-compliant AI agents into their customer journey observe a 40% improvement in KYC completion, while reducing compliance costs.</p><div class="cit-src">Public study — <a href="https://www2.deloitte.com/us/en/insights/industry/financial-services/financial-services-industry-outlooks.html" target="_blank" rel="noopener">Deloitte — Banking Industry Outlook 2024</a></div></article><article class="cit"><div class="cit-firm">Accenture</div><p class="cit-quote">In banking and insurance, auditable traceability of AI interactions is a non-negotiable prerequisite. Compliant platforms gain a decisive competitive advantage.</p><div class="cit-src">Public study — <a href="https://www.accenture.com/us-en/insights/banking/artificial-intelligence-banking" target="_blank" rel="noopener">Accenture — AI in Financial Services</a></div></article></div></div></section> <section><div class="wrap" style="max-width:900px"><div class="section-title"><div class="eyebrow">Frequently asked questions</div><h2>Sector FAQ</h2></div><details><summary>Is VOCALIS AI GDPR compliant?</summary><p>Yes, EU hosting, encryption, dedicated DPO, consent policy, annual audit by an independent firm (Mazars, KPMG).</p></details><details><summary>Does it handle automated KYC?</summary><p>Yes, identity verification, document collection (national ID, passport, supporting documents), OCR validation, complete file for your back office.</p></details><details><summary>Can it qualify a car insurance claim at night?</summary><p>Yes, 24/7 on-call service: collection of critical information, creation of the claims file, transfer to the on-call expert in case of emergency.</p></details><details><summary>Is it compatible with our property & casualty insurance software?</summary><p>Yes: Sopra, Guidewire, Duck Creek, Prima Solutions, Cegedim Insurance Solutions. Secure API integration.</p></details><details><summary>Are calls recorded and archived?</summary><p>Yes, in accordance with regulations: recording with consent, encrypted archiving, configurable retention period.</p></details><details><summary>What does the agent do with sensitive complaints?</summary><p>It detects frustration signals or sensitive cases and immediately transfers to an advisor with full context.</p></details></div></section> <section><div class="wrap"><div class="cross"><h2>Other sectors equipped by VOCALIS AI</h2><p class="cross-sub">Discover how our AI voice agent transforms other industries. 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Automate your customer calls in banking & insurance with AI

AI Voice Agent for
Banking & Insurance

The challenges of banking & insurance

Saturated call centres

Unavailability outside business hours

Regulatory compliance

High cost per call

Unqualified renewals

No data on calls

Tailored features for your sector

Smart inbound routing

Proactive outbound calls

CRM & back-office integration

GDPR compliance & traceability

Natural, sector-specific voice

Real-time analytics dashboard

The market numbers that justify the investment

Cost per call: human vs AI

Customer satisfaction (CSAT) after AI deployment

AI adoption in financial services

What our clients in banking & insurance say