VIP clients waiting on the phone
A customer ordering a €20,000 piece of jewelry should never have to wait. Without AI, this is the reality for 70% of calls when no salesperson is present.
Provide your clientele with a premium welcome 24/7. Our AI agent handles customer service requests, fitting appointment bookings, and product advice with an elegant voice, a deep understanding of your catalog, and absolute respect for your brand image.
In luxury, a second of waiting, an impersonal voice, or a mistake is enough to break trust. VOCALIS AI maintains this requirement.
A customer ordering a €20,000 piece of jewelry should never have to wait. Without AI, this is the reality for 70% of calls when no salesperson is present.
Repairs, resizing, warranty: each customer service request requires precise follow-up. Humans alone are not scalable.
Private fittings are at the heart of the luxury client relationship. Coordinating the schedules of sellers and clients takes hours.
Your clients speak French, English, Mandarin, Arabic, Russian. No team covers this scope permanently.
A generic IVR ("press 1, press 2") is a disaster for your image. Luxury demands a refined, embodied voice.
Purchase history, preferences, birthdays: without centralization, your client relationship remains superficial.
A premium voice, luxury vocabulary, a deep knowledge of your catalog, and absolute discretion.
A high-quality synthetic voice, customizable according to your brand DNA: warm, distinguished, or timeless.
The agent knows your collection, your collaborations, your unique pieces. They advise pertinently, never inventing.
Synchronization with your sellers' schedules, management of preferences (private lounge, dedicated seller), sending elegant confirmations.
Every customer service request is qualified, linked to the client file, and forwarded to your workshop with all necessary information.
40+ languages with a level of sophistication suited to luxury. The vocabulary remains elevated, regardless of the language.
Every call feeds your CRM (Salesforce, Cegid, LS Retail): preferences, areas of interest, birthdays, milestones.
Figures from public studies by leading consulting firms and industry observatories.
More than 250 companies equipped by VOCALIS AI since 2023.
"The voice, the vocabulary, the patience: everything meets the expectations of our international clientele. Our saleswomen focus on clients in-store."
"The AI agent qualifies each customer service request, checks the file, and arrives pre-filled. We handle 3x more requests without hiring."
"Since installation, our CRM automatically enriches itself. We capture preferences, key dates, and personalize each contact."
The largest strategic consulting institutions confirm the impact of conversational AI on sector jobs.
Luxury clients expect a seamless omnichannel experience. Conversational AI becomes the foundation of this continuity, provided it respects the brand's stylistic requirements.
Luxury brands that integrate AI into their client relationships while preserving human embodiment capture an additional 25% growth from their VIP clients.
Personalization, anticipation, responsiveness: the three pillars of luxury loyalty. Voice AI enables these three promises to be fulfilled 24/7, in over 40 languages.
Yes, the voice is customizable: tone, rhythm, vocabulary. We support your company in defining a vocal DNA that is consistent with your brand guidelines.
Yes, it qualifies the purchase intent, offers a seller video conference, or directs to your nearest store, with fitting appointment reservation.
Hosting in Europe, end-to-end encryption, GDPR compliance. No data is used to train third-party models.
French, English, Italian, Mandarin, Japanese, Arabic, Russian, German, Spanish, Portuguese. Over 40 languages available.
Yes: Cegid, LS Retail, Lightspeed, Salesforce Commerce. Real-time synchronization of catalog, stock, and customer files.
Yes, you define the scope: outside store hours, weekends, holidays, or as permanent support.
Discover how our AI voice agent transforms other professions. Each sector benefits from a tailored configuration, dedicated support, and deployment adapted to the pace of your organization.
A timeless voice, absolute availability, a deep understanding of your universe. Let's discuss your project.
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