How to manage theIncoming callsvia the VOCALIS AI Agent
Automatically respond to your customers' calls 24/7.
Incoming calls allow your AI agent to automatically respond to your customers' calls, 24/7, without any human intervention.
Setting up an incoming assistant
Write the prompt & choose the voice
Example: "You are the support assistant of [Company]. Greet the customer politely, identify their needs, and try to answer common questions."
Define the welcome message
Example: "Hello, thank you for calling [Company]. How can I assist you?"
Configure the tools
Add transfer to a human, appointment scheduling, or conditional call ending based on scenarios.
Assign the number & test
Associate a phone number with the assistant and call from your mobile to validate the complete experience.
Analysis of incoming calls
Each incoming call generates analytical data accessible from the dashboard: duration, transcript, result, volume by time slot.
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