⚖️ Legal Sector — Law Firms
VOCALIS answers your clients 24/7, qualifies their legal matter, books appointments and transfers urgent calls — all while respecting the confidentiality required by the legal profession.
Intelligent routing · Qualification · Confidentiality · GDPR
Every unanswered call is a potential client lost. VOCALIS solves the specific challenges of the legal sector.
During hearings, consultations, or outside office hours, calls go unanswered. Each one is a missed opportunity.
Strict professional secrecy obligations require a solution that complies with GDPR and bar regulations.
Your staff spends too much time on repetitive calls: appointments, directions, basic information.
Legal situations are stressful. Your clients need to feel heard and guided immediately.
A complete AI reception solution, tailored to the specificities of the legal sector.
VOCALIS books initial consultations directly in your calendar, even on evenings and weekends. No more Monday morning backlog.
The agent identifies the type of case (divorce, dismissal, dispute, accident…), the urgency, and the relevant area of law before routing.
For custody, hearings, or deadlines, VOCALIS immediately transfers to the appropriate lawyer or on-call number.
VOCALIS detects distress and adapts its tone. A client going through a divorce is not treated the same as one following up on a contract.
Data hosted in Europe, no third-party resale, automatic retention periods. Fully compliant with professional secrecy obligations.
Each call generates a structured report: caller identity, matter, urgency, requested action. Directly in your CRM or inbox.
Law firms using VOCALIS report a significant improvement in client acquisition and team productivity.
New clients
converted
Time spent on
administrative calls
Availability
all year round
Average
response time
VOCALIS receives calls from people going through divorce, custody disputes, or inheritance conflicts. It detects emotional fragility, reassures with an empathetic tone, and books a confidential consultation. No more anxious clients left on hold.
Dismissals, workplace harassment, work accidents: VOCALIS qualifies the situation (date of notification, type of contract, number of employees), assesses urgency, and routes to the appropriate employment lawyer.
Neighbourhood disputes, lease problems, co-ownership conflicts: VOCALIS gathers the key information (type of property, parties involved, deadline) and schedules the consultation at the right time.
Litigation, contract, M&A, intellectual property: VOCALIS identifies the type of company, the nature of the matter, and the urgency. A priority summary is sent to the relevant partner.
Police custody, traffic offences, criminal complaints: VOCALIS detects emergency situations, triggers the urgent call procedure, and ensures your client is never left without assistance.
Visa, residence permit, asylum, naturalisation: VOCALIS handles multilingual calls, gathers the situation details, and books an appointment adapted to the complexity of the case.
VOCALIS has been co-developed with legal practitioners. The qualification scripts, vocabulary, and routing logic are specifically designed for legal activity.
Encrypted data hosted in Europe, no resale to third parties, configurable automatic deletion. Full GDPR compliance and bar council requirements.
Operational in less than 48 hours. No technical installation required. VOCALIS integrates with your existing calendar and CRM tools.
Yes. VOCALIS does not store the content of conversations beyond the configured retention period. Data is encrypted and hosted in Europe. No information is shared with third parties. The system is designed to comply with bar council obligations.
Yes, VOCALIS supports over 40 languages including French, English, Spanish, Arabic, Portuguese and many others. Ideal for international firms or those with a diverse clientele.
The system detects keywords and situations indicating urgency (police custody, imminent hearing, domestic violence…) and triggers an immediate transfer protocol to the designated on-call number.
Absolutely. Each firm has its own areas of specialisation, procedures, and tone. VOCALIS is fully configurable: greeting, qualification questions, routing rules, prohibited topics.
If the request exceeds the agent's scope, VOCALIS informs the caller clearly and offers a call-back, a message, or an immediate transfer. No dead ends.
VOCALIS is available without long-term commitment. Monthly plans allow you to test the solution and adjust it to your actual needs before committing further.
Join the law firms that have already chosen VOCALIS to never miss a client again.