News

Manage Incoming Calls via

Incoming calls allow your AI agent to automatically respond to your customers' calls, 24/7, without any human intervention.

Setting up an incoming assistant

1

Write the prompt & choose the voice

Example: "You are the support assistant of [Company]. Greet the customer politely, identify their needs, and try to answer common questions."

2

Define the welcome message

Example: "Hello, thank you for calling [Company]. How can I assist you?"

3

Configure the tools

Add transfer to a human, appointment scheduling, or conditional call ending based on scenarios.

4

Assign the number & test

Associate a phone number with the assistant and call from your mobile to validate the complete experience.

Analysis of incoming calls

Each incoming call generates analytical data accessible from the dashboard: duration, transcript, result, volume by time slot.

Share in X @

Want to test VOCALIS AI?

Book a personalized demo and see live how our emotional voice AI transforms your conversations.

Book a demo