Complete legal framework of VOCALIS AI — publisher, hosting, intellectual property, GDPR, cookies, T&Cs and GTC. Operated by VAULT 369 LTD (UK Company No. 15318624).
The sitevocalis.proas well as the VOCALIS AI platform are published by:
VAULT 369 LTD— UK Limited Company
Registration number (Companies House):15318624
VAT number:GB 461 8732 29
Head office (GB): 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Operational office (CH): Avenue Ritz 15, 1950 Sion, Switzerland
Contact:contact@vocalis.pro
VOCALIS AI™ is a registered trademark operated by VAULT 369 LTD. Any reproduction or use without written permission is prohibited.
Publication Director:Laurent Duplat, acting as the legal representative of VAULT 369 LTD.
Any correspondence regarding publication, editorial line, or right of reply can be sent by postal mail to the GB headquarters or by email tocontact@vocalis.pro.
The site vocalis.pro is hosted by:
The distribution of static content and network protection is ensured viaCloudflare, Inc.(CDN, anti-DDoS). The application servers processing customer data from the VOCALIS AI Administration Space are exclusively hosted in the European Union (Frankfurt, DE / Paris, FR), in accordance with our GDPR commitments.
All elements of the site vocalis.pro (texts, images, logos, graphics, videos, sounds, architecture, source code, knowledge base, prompts, specific training datasets, configured voice agents) are the exclusive property of VAULT 369 LTD or its partners, and are protected by French, British, and international intellectual property laws.
VOCALIS AI™, the VOCALIS logo and associated visuals are trademarks owned by VAULT 369 LTD. Any reproduction, representation, modification, publication, or total or partial adaptation without prior written permission is strictly prohibited.
The use of the site does not confer any intellectual property rights to the user. Only a right of private and non-commercial consultation is granted. Any violation constitutes an infringement subject to civil and criminal penalties.
The data controller for personal data collected via the site and the VOCALIS AI platform isVAULT 369 LTD. The Data Protection Officer (DPO) can be contacted atcontact@vocalis.pro.
Your data is processed by VAULT 369 LTD and its contractually engaged subcontractors via a DPA (Data Processing Agreement): Vercel (web hosting), Cloudflare (CDN), Stripe (payments), Formspree (forms), OpenAI & Anthropic (AI services for agents) in strict compliance with the SCC (Standard Contractual Clauses) of the European Commission for transfers outside the EU.
In accordance with Articles 15 to 22 of the GDPR, you have the following rights: access, rectification, erasure, objection, restriction, portability, withdrawal of consent, and the right to set post-mortem directives. These rights can be exercised by writing tocontact@vocalis.prowith proof of identity.
You can file a complaint with the competent supervisory authority:
A record of processing activities is maintained in accordance with Article 30 of the GDPR and can be communicated to authorities upon justified request.
Access to and use of the site vocalis.pro implies full acceptance of these Terms of Use (CGU).
The site is accessible 24/7, except in cases of force majeure, computer failures, maintenance, or necessary interventions for proper functioning. VAULT 369 LTD cannot be held responsible for any unavailability.
The user agrees not to use the site for illegal purposes or contrary to these Terms of Use, not to disrupt the functioning of the site, not to attempt to access restricted areas, and not to collect data without authorization.
Any content transmitted by a user via the forms remains their property; they grant VAULT 369 LTD a license strictly limited to processing their request.
The site may contain links to third-party sites. VAULT 369 LTD has no control over these sites and disclaims any responsibility for their content.
These General Terms and Conditions of Sale (GTCS) govern the contractual relationships between VAULT 369 LTD and its professional clients (B2B) for the provision of SaaS services of the VOCALIS AI platform.
VAULT 369 LTD offers a SaaS platform composed of AI voice agents, conversational chatbots, lead generation and qualification solutions (Lead AI), and automated standards. The services are provided according to customized terms defined in the quote and the contract signed between the parties.
The services are provided by VAULT 369 LTD, UK Limited Company (No. 15318624), VAT GB 461 8732 29. Complete contact details: see the "Site Publisher" section above.
The exact scope, selected integrations, and number of agents are specified in the service contract concluded between the parties.
Any subscription is preceded by a commercial exchange, a needs audit, and the issuance of a personalized quote. The quote is valid for 30 days from its issuance. The electronic or handwritten signature of the quote and/or the contract constitutes a firm order and unconditional acceptance of these GTCS.
Accepted payment methods include: SEPA direct debit (EUR zone), credit card (via Stripe), bank transfer. The billing frequency (monthly, quarterly, annually) and payment terms are specified in the contract. Any delay in payment will result in penalties in accordance with applicable legal provisions, after a formal notice that remains unsuccessful.
The commitment duration is contractually defined and adapted to the Client's needs (recurring subscription or fixed-term mission). Unless otherwise stipulated, the contract is tacitly renewed for equivalent periods, with each party able to terminate it according to the notice provisions provided.
VAULT 369 LTD commits to a target availability of99,5%the application service outside of planned maintenance windows announced at least 48 hours in advance. Human support is available on business days from 9:00 AM to 6:00 PM (Paris time); automated support via VOCALIS AI is available 24/7. Response times and any penalties for non-compliance with the SLA are specified in the contract.
Each party may terminate the contract under the conditions provided therein (notice, written notification, reasons). In the event of termination, the Client's data will be returned in standard format (CSV, JSON) upon written request made within 30 days following the end of the contract. After this period, they will be permanently deleted from our systems, except for legal retention obligations.
The Client remains the sole owner of all data they transmit or that is generated for their benefit via the VOCALIS AI platform (business training data, call histories, transcriptions, configurations). VAULT 369 LTD acts exclusively as a subcontractor within the meaning of the GDPR.
Each party agrees to maintain the confidentiality of all confidential information exchanged under the contract, for the entire duration of the contract and for a period of 5 years after its termination. A non-disclosure agreement (NDA) may be signed at the Client's request.
VAULT 369 LTD provides its services under a best-efforts obligation. It does not guarantee the absolute absence of errors, interruptions, or imperfections related to generative AI technology. VAULT 369 LTD's liability is strictly limited to direct damages and capped at the total amount actually paid by the Client in the 12 months preceding the incident. Indirect damages, loss of business, clientele, or data are expressly excluded.
No party shall be held liable for the non-performance of its obligations resulting from a force majeure event as defined by applicable case law (natural disasters, armed conflicts, major acts of cyber-terrorism, government decisions, massive and widespread failure of a cloud subcontractor).
A Data Processing Agreement (DPA) is automatically attached to the contract. It specifies the roles of data controller (Client) and processor (VAULT 369 LTD), documented instructions, technical and organizational measures (TOMs), the location of processing, and the management of subsequent subcontractors.
VAULT 369 LTD makes every effort to ensure the accuracy of the information published on vocalis.pro. However, it cannot be held responsible for omissions, inaccuracies, or deficiencies in updates. Any use of the site and the information it contains is done at the user's sole risk.
VAULT 369 LTD cannot be held responsible for damages resulting from fraudulent intrusion by third parties that led to a modification of information or data loss, nor for damages resulting from misuse of services by the Client (breach of contract, unlawful use, etc.).
Any potential compensation remains limited to the terms defined in point 8.11 above.
These legal notices, T&Cs, and GTCs are governed by thedroit anglais(England & Wales), the registered office of VAULT 369 LTD. In case of dispute, exclusive jurisdiction is granted to the courts ofLondres (Royaume-Uni).
For professional Clients based in Switzerland, and subject to written contractual agreement, the applicable law may be thedroit suissewith jurisdiction granted to the courts ofSion (Valais, CH).
The parties agree, before any legal action, to seek an amicable solution for a minimum period of 30 days from the written notification of the dispute.