📵 Missed calls

A member calls during a session or after hours. No answer = a lost opportunity or a frustrated client who cancels.

📅 Scheduling overload

Managing bookings by phone, cancellations, rescheduling — all of this takes time away from coaching.

🔄 Member churn

Without proactive follow-up, unmotivated members quietly cancel their subscriptions within 3 months.

🎯 Unqualified leads

Prospect calls require time to qualify: budget, goals, current fitness level. VOCALIS handles it automatically.

📞 24/7 call answering

VOCALIS picks up every call, even on weekends or during peak-hour classes. No more missed opportunities or frustrated members.

📆 Automatic booking

Book a class, a personal training session or a sports assessment directly during the call — synced with your calendar in real time.

🎯 Lead qualification

VOCALIS gathers fitness goals, experience level, budget and availability before passing the lead to your sales team.

💪 Retention follow-up

Proactive calls to members who haven't visited recently: reactivation, motivation, special offer — all automated.

❤️ Emotional intelligence

VOCALIS detects frustration, hesitation or enthusiasm and adapts its tone — turning a complaint into a loyalty moment.

🔗 CRM & tools integration

Connects with your management software, CRM and fitness apps via API. All data is centralised automatically.

🏃 Sports assessment booking

A prospect calls to find out about personal coaching. VOCALIS qualifies their goals, proposes available slots and books the first assessment — all without human intervention.

😤 Handling member complaints

A member calls to complain about a cancelled class. VOCALIS detects their frustration, apologises empathetically and immediately proposes alternative time slots.

💤 Reactivating dormant members

VOCALIS automatically calls members who haven't visited in 3 weeks, offers personalised motivation and a special loyalty offer to bring them back.

🔄 Managing cancellations

When a member cancels their subscription, VOCALIS proposes alternatives (pause, downgrade, special offer) before processing the final cancellation.

📊 Post-session follow-up

Automated call after the first session: satisfaction, progress, booking the next appointment — a personalised experience that builds loyalty.

🎯 Sports challenge campaigns

Launch an outbound campaign to invite your members to a fitness challenge or a special event — automatically, with personalised messages.

Gyms & fitness centres

Manage class bookings, member inquiries and retention calls without overloading your reception team.

Yoga & wellness studios

Offer a high-end experience with a warm, available AI that reflects your brand's values.

Personal coaches

Focus on your clients during sessions while VOCALIS handles calls, qualifies prospects and books assessments.

Aquatic centres & pools

Automate lane bookings, lesson schedules and information requests 24/7.

Combat sports clubs

Handle registrations, trial session bookings and member enquiries automatically.

Running & triathlon coaches

Manage your programme enquiries and coach consultations without interrupting your training sessions.

Personalised configuration

We configure VOCALIS with your services, schedules, offers and tone of voice. Complete adaptation to your fitness brand.

Integration with your tools

Connection to your booking software, CRM and calendar via API. No technical change required on your end.

Launch & continuous optimisation

VOCALIS goes live. Our team monitors performance and continuously optimises conversations and conversions.

"Since VOCALIS, we no longer miss calls during classes. Bookings have increased by 40% and our coaches can fully focus on their members."

"The retention follow-up calls are amazing. We recovered 23% of members who were about to cancel. The ROI is obvious."

"I'm a personal coach and I used to lose clients during my sessions because I couldn't answer. VOCALIS changed everything — even qualifies my prospects."