Is VOCALIS AI CNIL and GDPR compliant?

Yes, EU hosting, encryption, dedicated DPO, consent policy, annual audit by independent firm (Mazars, KPMG).

Does it handle automated KYC?

Yes, identity verification, collection of documents (CNI, passport, supporting documents), OCR validation, complete file for your back office.

Yes, on-call 24/7: collection of critical information, creation of the claims file, transfer to the on-call expert if urgent.

Yes: Sopra, Guidewire, Duck Creek, Prima Solutions, Cegedim Insurance Solutions. Secure API integration.

Yes, in accordance with regulations: recording with consent, encrypted archiving, configurable retention period.

It detects signals of frustration or sensitive case, immediately transfers to an advisor with all the context.

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